Refund policy

Return and Refund Policy

At byvagabond.com, we accept eligible return requests within 30 days after delivery. We provide prepaid return shipping labels for approved returns and do not charge a restocking fee.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays.

Return Eligibility

To qualify for a standard return, items must be:

Unworn or unused.
In the same condition in which you received them.
Returned with their original tags and packaging.

Please provide your order number or other proof of purchase. For footwear, please try items on indoors on a clean surface to avoid marking the soles.

If your item is damaged, defective, or incorrect, please follow the instructions in the “Damaged, Defective, or Incorrect Items” section below. Standard unused-condition requirements do not prevent you from reporting a defect discovered through reasonable inspection or use.

How to Request a Return

Email christinewilliams429750@outlook.com within 30 days after your order is delivered. Include:

Your order number or other proof of purchase.
The item or items you wish to return.
The reason for your return request.

We respond to customer inquiries within 1–2 business days.

Please obtain return authorization before sending your package. Once your return request is approved, we will provide a prepaid return shipping label and packing and shipping instructions.

Return authorization allows you to send the item back. Final refund approval follows inspection of the returned item under this policy.

Return Address

byvagabond.com
1571 W Secretariat Dr
Bluffdale, UT 84065
United States

Please use the prepaid label and return instructions we provide. Packages sent without prior return authorization may not be accepted.

Return Shipping Costs

We pay return shipping costs for approved returns throughout our shipping area, including all 50 U.S. states, Washington, D.C., and U.S. territories.

The prepaid return shipping label is provided after your return request is approved; it is not included in the original package.

Please contact us before purchasing your own return postage. Independently arranged shipping costs are not automatically reimbursed.

Restocking Fees

We do not charge a restocking fee.

Discounted Purchases and Gift Cards

Items purchased using the WESTERN15 discount code are eligible for returns under the same 30-day return policy and item-condition requirements as full-price purchases.

Refunds are based on the amount actually paid for the returned items after any discount, not their original or comparison price.

Gift cards are non-returnable, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is damaged, defective, or different from what you ordered, contact us promptly at christinewilliams429750@outlook.com.

Include your order number and a description of the issue. Photos, where available, can help us assess the problem.

Please retain the item and its packaging while we review your request. We will explain the available resolution and provide a prepaid return shipping label if a return is needed.

The standard unworn or unused condition requirement does not prevent you from reporting a defect discovered through reasonable inspection or use. Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.

Exchanges

We do not offer direct exchanges. To obtain a different item, size, or color, request a return under this policy and place a separate order for the replacement.

Replacement items are subject to availability.

Return Inspection and Refund Timing

1. Inspection: Within 3 Business Days of Receiving Your Return

We will complete our inspection and email you a decision within 3 business days after the returned package is delivered to our designated return address.

The email will confirm whether your refund is approved. If the return does not meet this policy’s requirements, we will explain the reason and how to contact us about the decision.

2. Refund Issuance: Within 10 Business Days of Approval

If approved, we will issue your refund to the original payment method within 10 business days after approval.

For an approved return, the combined inspection and refund-issuance period will therefore be no more than 13 business days after we receive the returned package. This period does not include the time the return package spends in transit.

We will send you an email confirmation when the refund has been issued.

3. Bank or Payment Provider Processing

Issuing a refund and receiving the credit in your account are separate steps. Your bank or payment provider may require additional processing time after we issue the refund.

The 13-business-day maximum above covers our inspection and refund issuance. It does not guarantee that the credit will appear in your account within that period.

If you have received our refund confirmation but the credit has not appeared, please contact your bank or payment provider. You may also contact us for assistance.

4. Refund Amount

Refunds reflect the amount actually paid for the returned items after any discount, together with any applicable refundable tax.

Because standard shipping is free, there is no original standard shipping charge to refund. We do not deduct a restocking fee or the cost of our prepaid return label from an approved refund.

5. If a Deadline Has Passed

Please email christinewilliams429750@outlook.com if:

More than 3 business days have passed since your return was delivered and you have not received an inspection decision.
More than 10 business days have passed since approval and you have not received confirmation that your refund has been issued.
You need assistance locating an issued refund.

Include your order number and, if available, your return tracking number.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to assist, but cancellation may no longer be possible once an order has been dispatched. Dispatched orders may be returned in accordance with this policy.

If we cancel an order that cannot be fulfilled after collecting payment, we will refund the payment for the canceled items.